I came across this interesting blog post last night relating to an issue within UAG when a user's password is longer than 20 characters, the UAG server will not allow logon due to truncation of the password and eventually read the logon attempt as failed and locks it out.
Paul Harper - Microsoft Premier Field Engineer - has supplied the information needed to get around this particular issue if you come across it. check the link below:
http://blogs.technet.com/b/pharp/archive/2010/12/29/forefront-uag-truncates-passwords-longer-than-20-characters-and-passes-them-on-as-valid-to-authentication-server.aspx
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